You want to exchange your item or get your money back?
No problem - let us work together to make the process as easy as possible!
Exchange of damaged / wrong productsWas your item delivered wrong or damaged? Sorry - we will make the exchange process as easy as possible! Please perform the following steps:
- Please send us an e-mail to firstname.lastname@example.org with your order number (#WINTER) and the problem with the product. It would be great if you send us a photo of the damage to speed up your exchange
- Please send the product back to the address below. The item must be returned unused and if possible in the original packaging
- The exchange item will be sent to you as soon as we receive your return
Return of products
You want to return your item? No problem, you send us the article back and then quickly get your money back! Please perform the following steps:
- If you leave us a reason for your return, you can help us improve in the future. Please note that you have a legal right of revocation - our extended return window is 30 days after receipt of your item.
- At the following Link you will receive a return label for your return. You can use it to return your product free of charge.
- Please put a note into your returned package or let us know to email@example.com with your order number (#WINTER) and the indication that you want to return your product.
- Please send the article back to us. The item must be returned unused and if possible in the original packaging
- After our team has checked your return, we will reimburse you the money through your payment method chosen for the order
Please note that you have to use our DHL return label for a return. We do not refund any shipping costs.
For returns we ask you to send the goods exclusively to the following address:
Jakob Winter GmbH
Satzunger Hauptstraße 1
09496 Marienberg, Deutschland